We are happy to answer any enquiries which you may have, but in the meantime here are a few of the questions which we are asked most.
DO YOU PROVIDE TRAVEL INSURANCE?
Schools Into Europe is delighted to offer School Travel Insurance to its customers in partnership with Endsleigh Insurers. The key details of this policy can be found by clicking here. If you already have a booking with us, you can find out if insurance is included in your package price by looking at your Confirmation of Provisional Booking, or by giving us a call; however, please note that we require certain information from you before your group is insured.
WHAT DATES DO YOU HAVE AVAILABLE?
At Schools Into Europe we aim to be as flexible as possible, and we work toward meeting your requirements rather than the other way round.
DOES MAKING A PROVISIONAL BOOKING PUT ME UNDER ANY OBLIGATION?
Not at all. Making a provisional booking only means that we can then advise you of what is available for your chosen dates. Accommodation, coaches, ferry crossings and excursions can be in high demand at certain times of the year, so we strongly advise you to make a provisional booking for your school trip early on to get the best for your group.
WHAT KIND OF A DEPOSIT DO YOU REQUIRE AND WHEN DO YOU REQUIRE THIS BY?
We ask for a £20 deposit per payer for day trips, and £50 for tours. Deposits will usually be due as soon as your party has been formed. Some accommodation may give an option date for payment of deposits and we will inform you of this as appropriate. Normally, a second deposit of £50 is due 8 weeks after the first for tours, with the final balance due 10 weeks before the date of departure. For day trips, we do not ask for a second deposit, and the balance is due 4 weeks before departure. We are, however, very aware that on occasion these deadlines are not always easily achievable and we endeavour to be as flexible as possible.
ARE YOU AN ASSURED MEMBER OF THE SCHOOL TRAVEL FORUM (STF), AND HAVE YOU BEEN AWARDED THE LEARNING OUTSIDE THE CLASSROOM (LOTC) QUALITY BADGE?
Yes! In fact, in our most recent audit for the School Travel Forum, we were delighted to pass without any recommendations for improvement. We also hold the LoTC Quality Badge in recognition of the educational value of our tours; please click here to search for our listing on their website. We are members of the Royal Society for the Prevention of Accidents (RoSPA) and the Confederation of Passenger Transport (CPT). All our package tours are furthermore ABTA bonded (membership number Y4767), so your money is 100% secure.
DOES SCHOOLS INTO EUROPE HAVE A SAFETY MANAGEMENT SYSTEM?
Yes! Schools Into Europe is very proud to offer what we feel is the best safety management system in the market today. Recognising the necessity of ensuring that the highest levels of security and safety are adhered to on all of our trips and tours we have developed, in conjunction with independent health and safety specialists, a comprehensive generic risk assessment and safety management system thereby ensuring that all of our suppliers adhere to stringent safety guidelines which we demand and which our customers expect. This system is fully audited by the School Travel Forum.
DO I REQUIRE A COLLECTIVE PASSPORT?
This is entirely at the discretion of the Party Leader. Some Party Leaders prefer the security of a collective passport while others prefer only to take children with their own passports. The cost is £39.00 and covers up to 50 people (under 18 only). On day trips this cost must be borne by the group; however, on tours (with overnight stays) we deduct this from the total cost of the trip where a collective passport is required.
To apply for a collective passport, please visit HM Passport Office’s website by clicking here. If you have any queries regarding your application, please contact HMPO directly on 0300 222 0000, or, alternatively, e-mail Durham Passport Office at firstname.lastname@example.org.
ARE ALL COACHES FITTED WITH SEAT BELTS ON EVERY SEAT?
HOW MANY SEATS ARE NORMALLY ON A COACH?
49, however depending on availability we can provide larger coaches. For example, 53, 57, 61, 73, 83 and 85.
WHAT HAPPENS IF AN EXTRA PERSON WISHES TO JOIN THE TRIP OR TOUR?
Contact us as soon as you can, we will always try to accommodate extra people as long as there is room on the coach and in the accommodation.
WHEN CAN YOU TELL ME WHICH COACH COMPANY WE WILL BE TRAVELLING WITH?
We can provide the details of the coach company shortly after receiving a definite booking, but we reserve the right to change this if it is in your best interests.
WHERE ARE MY FERRY / SHUTTLE TICKETS?
We provide a ticketless service – to make your school trip as easy and convenient as possible, simply quote the reference number on your itinerary.
WHERE IS MY ROOMING LIST?
Simply send in your final specialist information form and we shall endeavour to produce the rooming list as soon as possible. Please note however, that the accommodation always reserves the right to amend a rooming list and usually releases the information approximately 10 days before departure.
WHY DO YOU NEED TO KNOW THE INTENDED USE OF THE COACH?
This is to ensure that the coach company can operate in a safe and legal manner.
HOW MANY SINGLE ROOMS AM I ENTITLED TO AND HOW MUCH DO THEY COST?
An odd number of men/women will mean 1 person is entitled to a single room free of charge. Otherwise, the supplement for this is £30 per person per night (subject to availability).
HOW MANY FREE PLACES ARE WE ENTITLED TO?
We offer free-places on the ration of 1:10 for a day trips and 1:8 for tours. We are also happy to offer additional free places to carers.
IF WE DON’T USE ALL OF THE FREE PLACES WE ARE ENTITLED TO FOR STAFF, CAN WE USE THEM TO TAKE AN EXTRA CHILD?
Unfortunately no, free places are provided to help ensure the safe supervision of the children.
CAN WE GO ON A SCHOOL TRIP PRE-INSPECTION VISIT?
CAN YOU PROVIDE NAMES OF OTHER PARTY LEADERS AND SCHOOLS IN OUR AREA THAT HAVE TRAVELLED WITH SCHOOLS INTO EUROPE?
HOW LATE CAN I MAKE CHANGES TO THE PASSENGER LIST?
At any time. However, it is vitally important that you notify us of any changes, as this is a legal requirement.
WHAT MEDICAL ARRANGEMENTS DO I NEED TO MAKE BEFORE TRAVELLING?
It is the responsibility of each individual to seek any appropriate medical advice from their GP (or local equivalent) before travelling. Please advise us of any special requirements well in advance, so that we can make the necessary arrangements. For British subjects travelling abroad, we also strongly recommend that you take a European Health Insurance Card (EHIC), which replaced the E111 form some years ago, and which allows access to state medical facilities. For more information on this, please consult the EHIC website by clicking here.
WHERE CAN I GET UP-TO-DATE TRAVEL SAFETY INFORMATION?
The Foreign and Commonwealth office provides up-to-date information for British travellers, and takes responsibility for the safety of British subjects abroad. If you would like general information, or have a more specific query concerning any given destination, we would advise that you consult their website by clicking here. Alternatively, please do not hesitate to contact us and we will be more than happy to assist you.